Destira COVID-19 Impact Update
COVID-19 is affecting us all.
Here's how it's affecting our programs, employees, and customers.
Whether you are a retail or business customer, we want you to know that during this time of ongoing adaptation, we’re still operational and ready to help.
If you have questions or concerns about ordering, fulfillment, or your account with us, please read below, or contact us at firstname.lastname@example.org or 877-741-1325. If you are a business customer, you may also reach out to your account manager directly.
PROTECTING OUR EMPLOYEES
We have developed new procedures that have been designed to help protect our teams. These include the following:
- All employees are required to wear masks while in the office.
- We are requiring employees to wash or sanitize their hands frequently. Hand sanitizer is available throughout our warehouse.
- All employees are required to conduct a self-assessment before each shift, as recommended by local, state, and CDC guidelines, to determine if they have any COVID-19 symptoms. Employees who may have Covid-19 are required to NOT come in for their shift.
- In accordance to CDC standards we have increased cleaning requirements in the warehouse including frequently disinfecting all high-touch surfaces.
- We have temporarily closed our Portland office and all team members who can work remotely are doing so.
- Social distancing is enforced in our distribution center. We have rearranged workstations and restructured tasks to create appropriate space between team members.
- We are improving ventilation with our HVAC system to ensure maximum air flow and have installed air filtration systems with HEPA filters.
- We have closed Destira to all in-store shopping to minimize interactions between our team and customers.
Gymnasts and Families
The website is humming along as usual! We’re loving your feedback that your Destira leotards are your most comfortable and softest leotards. Every month, especially during the holidays, Destira debuts over ten new styles each month - keep coming back for awesome leotards, shorts, sport bras, accessories and activewear this season - we hope to have the chance to surprise and delight your athletes in this challenging time. It’s our goal to create a happy experience for you and our gymnastics community.
Darcie and her team are in our California distribution center fulfilling orders usually within 4 business days, exchanges are still free, and so is shipping for orders of $99 or more!
You may experience shipping delays. For the health and safety of the teams in our warehouse, we have implemented a social distancing plan and this may temporarily slow down production and processing. For any questions, please contact us.
Not all of our wholesale partners have an open proshop, so we've created a Digital Pro-Shop affiliate program and earn a 20% commission on every sale for your gym! Our new partnership program is designed to help fund your gym during this extraordinary time. It’s FREE and EASY. 🌟Join Now!🌟
We're ready when you are! Give us a heads up if you’re open or when you plan to open, and we’ll prep you a fresh order for you. If you’re new to managing your gym’s pro shop, we would love to help you with tips and tricks to make the most of your inventory. If you’re not ready to open your pro shop, or don’t have one, you can still take advantage of our risk-free Digital Pro Shop program. Details are in the Wholesale section above.
If you have any questions or concerns about your Consignment account, please reach out to Accounts Team, Braylee or Emi, or send an email to email@example.com.
We are still making custom leotards, shorts, and leggings! Though our production facilities in Los Angeles have been affected by the pandemic and are working with reduced staffing and hours to maintain best practices safety protocols, we are still able to produce and ship your custom orders.
We promise a no-hassle experience to create custom garments that will raise spirits as well as raising funds for your gym.
You can still place a traditional bulk wholesale custom order as we've always done, and now you also have the option to put the project on Easy Mode and let us host your custom sale on destira.com.
With a hosted sale of your custom leo, we'll handle all of the ordering, customer service , logistics, and shipping directly to your customer. At the end of the sale, we’ll pay you.
Please don't hesitate to reach out to request an update on your project at any time.