How Can We Help You? - Frequently Asked Questions at Destira

How can we help you?

We sell the latest gymnastics apparel for girls! From preschoolers to young adults, your gymnast can find garments such as leotards, unitards, shorts and leggings in a variety of styles, colors and fabrics. We also offer fun accessories such as grip bags, scrunchies, pins and even leotards for your doll. Take a look around, there’s something for everyone.

If there’s something specific we can help you find, let us know! We’d be more than happy to send you in the right direction.

Happy shopping! 

There are many places you can purchase Destira. The main channel is Destira.com. However, you might notice Destira gear in your local gym’s pro-shop or featured on Amazon.com. If there is an item(s) that catches your eye but isn’t the right size, reach out to us! We’d be happy to check our warehouse inventory to see if one is available for purchase. 

Yes! We are proud to be able to say that all of our products are made in the USA. All of our girl’s gymnastics garments are designed and sewn at our headquarters in Los Angeles, California. 

Our apparel runs true to size as we follow national clothing standards. The size your gymnast wears in street clothing, like at major retail brands such as Target or Old Navy, is a great starting point. We discourage using other leotard brands as a reference point as all brands size differently.

Our size chart has the most up-to-date information regarding fit. We recommend measuring your gymnast and referring to the chart when deciding which size to order to get the best, most accurate suggestion.

Each gymnasts’ build is different so you might find that some of your measurements don’t align perfectly. If you’re deciding between two different sizes, we suggest choosing the size that is closest to your gymnast’s torso measurement as this is the most important one. Should your item not fit as expected, we always offer free first time exchanges.

If something a little larger or small fit than usual, we will let you know!

*Our Junior (JR) size has recently been renamed to Child X-Large (CXL). 


For masks: We offer four different mask sizes: Child Small, Child Large, Teen/Adult and Adult Large. You can refer to our mask size chart to help choose the size that best fits you! 

Yes! Select the size you want to purchase and the “Add To Cart” box will be replaced with “Notify Me When Available”. Simply click this and enter your email. We’ll send you an email notification once the item is back in stock and available for purchase again!

Yes, if we can catch it in time! We’d be happy to help edit your order if it’s still at our warehouse. Contact us to check the status of your order. 

The proper way to care for your leotard is to hand wash inside out in cold water using a mild detergent and hang to dry. Do not use Woolite, granular detergent, fabric softener, or bleach. Do not iron. 

You can check out our full care instructions for more details and our blog post on how to care for your Destira face masks! 

We offer four different fabric options: lycra, mystique hologram, performance and velvet. Our lycra fabric is our softest material and will provide the most stretch. It is the base material for every leotard. Gymnasts who experience sensory sensitivity really love this material as it is said to feel like second skin. Our mystique hologram is our heaviest fabric. It consists of a lycra base with foil overlay so it's perfect for any gymnast looking for that extra sparkle and shine. This layering restricts the stretching of the fabric and therefore, can have a tighter feel. Our performance and velvet fabrics fall somewhere in the middle of the two. Some gymnasts feel that velvet wears warmer than other materials. 


Our tank, racerback, woven back, and open back styles are our core silhouettes with some leotards sporting fun variations. Our perfect tank leotard is our standard cut. However, silhouettes such as woven backs or open backs can provide a little more wiggle room in certain areas. We suggest open backs and thinner strap styles for any gymnasts with longer torsos or if they are in between sizes.

Check out our blog post on how to find the right leotard for your gymnast!

When you order a mystery bundle, you’ll be surprised with three specially handpicked leotards. Our team thoughtfully chooses a variety of different styles, colors and fabrics that we think you’ll love. Mystery inventory consists of discontinued styles we’ve made too much of or have found themselves in low inventory, and is constantly changing so you never know what you’re going to get. Because we offer these leotards at a heavily discounted price, these items are final sale.

Yes! There is a comments box in your cart at checkout where you can include leotards you’ve already received or other preferences. Inventory is subject to what is available at the time of fulfillment so we can’t guarantee we’ll be able to accommodate all requests but our team promises to do their best.  

Yes! At checkout, you’ll be asked if your order is a gift. Select the checkbox to confirm it is and Destira will provide a receipt that excludes the price of the item(s). Please include the invoice in your recipient’s gift so we can verify the order should they need to contact us for any reason regarding their item(s). If you require an invoice for your personal records, you can request a second invoice in the comments section of your cart at checkout. We’ll be sure to include two invoices when fulfilling your order.

The cost of shipping depends on which service you choose your package to travel by. Here are the different rates for each:

  1. USPS First Class Mail: flat rate $6
  2. USPS Priority Mail: dependent on weight*
  3. USPS Express Mail: dependent on weight*
  4. UPS Ground: dependent on weight*

Orders over $99 enjoy free First Class shipping!

*Full price will be displayed at checkout. 

Destira promises to ship your order within 1-2 business days after placement for orders traveling priority and express mail. All other orders will ship within 4 business days after placement.

 Transit and delivery time will vary depending on delivery location, chosen shipment method and possible other factors. Here are the estimated timelines for your package to arrive to you once the order has been fulfilled:

  1. USPS First Class Mail: 6-10 business days
  2. USPS Priority Mail: 1-3 business days
  3. USPS Express Mail : 1-2 business days
  4. UPS Ground: 2-4 days

 *Ship dates are applicable to Continental US only. Destira is not responsible for courier delays due to natural disasters or current events once the package leaves the Destira distribution center. 

Sometimes packages are prematurely marked delivered, so we suggest allowing a 24 hour buffer period for your package to show up. Here are some things you can do if it's been more than 24 hours since postmarked delivered:

  1. Check with your neighbors; sometimes packages are accidentally delivered to a nearby residence.
  2. Check with family members; sometimes family members retrieve the package and place it in the house.
  3. Contact your local post office; if the delivery person has difficulty getting the package to you, it will be returned to the post office. 
  4. Revisit your order confirmation and make sure it was shipped to the correct address.

If you believe your order is lost, your next step would be to submit a USPS missing mail search request or file a UPS claim with your local courier. If it's been more than 10 business days since post marked delivered, reach out to us. You're satisfaction is of the utmost importance to us and we would love to help resolve the issue! 

Yes! We currently only ship to Canada and Australia, but are working to expand our reach in the future.

Pre-sale items are part of a group order that gets custom made. They go into production 6-8 weeks after the pre-sale has ended as they are made to order. Once they arrive at the warehouse, our fulfillment team ships them out to you. At this time, you are sent a notification email with tracking information so you can follow your package on its journey to you. 

Any product changes such as adding additional items or size adjustments can be made while the pre-sale is still open. Once it has closed, we are unable to accommodate any order edits because the items will have already gone into production. If the pre-sale is hosted through your gym, we recommend contacting them directly to see if they have any additional items available as all extras are ordered by and sent to them. 

No. We want you to be able to enjoy your Destira gear as soon as possible! Therefore, we will ship all items that are stocked in our warehouse at the time of purchase. Your pre-sale item will then ship separately once it arrives at our warehouse after the 6-8 week production period. 

Our warehouse is located at 822 American Street, San Carlos, CA 94407. You can come visit our little pro-shop Monday through Friday from 10am-4pm!

We always want your gymnast to feel comfortable and confident in her Destira gear. If you’re not 100% satisfied with your purchase, we’d be happy to accept a return for refund, exchange or store credit.

Returns are valid within 30 days of delivery and will be subject to the following conditions:

  • Purchase was made on Destira.com.
  • Purchases made outside of Destira.com must be returned or exchanged through the original source of purchase.
  • Item is unworn and in original condition.
  • Item has all tags and scrunchies attached.

Items not meeting the above conditions will only be eligible for store credit.

*For all international orders, any shipping costs will be the customer's responsibility. We are unable to provide pre-paid labels or cover any costs to or from your destination. If you are dissatisfied with an item, please contact us so we can work with you to resolve the issue.  


Refunds: customers are responsible for the return shipping costs. Refund requests will be charged a flat $5.95 return shipping fee upon processing if the prepaid label provided is used. If you choose to opt out of using the prepaid label provided, we ask that you still submit your return through our return portal, include the return authorization slip and note in your return that you are shipping your package independently.

Exchanges: exchanges are risk-free! Whether you’re trying a new size, color or item, exchange shipping is on us. Please be aware that free round trip shipping is valid for first time exchanges only. For any subsequent exchanges, you will be charged a flat $5.95 shipping fee. If you enjoyed a discount by using a promo code on your original purchase, the discount will not be carried over to an exchange of a different item. Your original purchase will be used as a credit towards your exchange order. If there is a balance due, we will email you an invoice for the difference. Your order will remain on hold until the invoice is completed. If there is a balance owed, we will refund you the difference.

Store Credit: store credits will be issued in the form of a digital code and will be emailed to you upon processing. Returns for store credit will not be charged a shipping fee.


First time exchanges are always free!  We are not responsible for any lost, stolen or damaged packages. 

To start your return, visit our return portal and follow these easy steps!

  1. Enter the email address used to place your order and we will send you a link to open your order history.
  2. Select the order number with the item(s) you'd like to return.
  3. Choose between receiving a refund, store credit or making an exchange.

If you choose exchange, you'll be directed to Destira's catalog where you can choose your new item as well as add any additional items you’d like to include in your new order.

Once you complete all of the required steps, you'll receive a confirmation email verifying that we received your request with a prepaid shipping label attached to send your return back to us. Please also include the return authorization slip in your package. You'll be continually updated on the status of your return as it reaches different stages in the return process.


If you prefer to ship your return back independently, please send all returns to:

Destira
ATTN: Returns
822 American Street
San Carlos, CA 94070

We kindly ask that you include a note with your contact information, original order number and instructions for the team so they know how to process your return when it arrives at our warehouse. We highly encourage you to keep record of your tracking information until you receive confirmation that we’ve received your return in case there are any issues regarding the safe delivery of your package. 

How to return a gift:

  1.  Click on the blue “Start a Gift Return” link.
  2.  Enter the order number (without the beginning 3).
  3. Enter the postal code as it appeared on the shipping label.
  4.  Enter the recipient's full name as it appeared on the shipping label.
  5. Enter the email address to which the return shipping label should be sent.
  6.  Click the “Start Return” button at the bottom of the page.
  7.  Confirm your (the recipient) address.
  8.  Choose between exchanging your item or receiving store credit.

Don’t worry, this is all private! The original purchaser will not be notified of your return. If you need help with the process or are missing any of the required information, feel free to contact us. We’d be happy to look up the necessary information for you. 

You can start your return by heading to "Your Account" on Amazon.com. Click "Your Orders" where you'll receive access to your order history as well as a link to the seller profile outlining the return policies that apply. If you qualify for a refund, you can print a return shipping label to send your item back to us. Please have your order ID ready. 

Unfortunately, Amazon does not feature a way to process direct exchanges. If you're looking to exchange your item, please return your original item and place another order for your new item.

*Orders placed through Amazon must go through the Amazon return process.

We ask that you allow 10-14 business days for your return/exchange to be completed. 

After submitting your return, we will provide a prepaid first class shipping label that requires 2-10 business days for travel. This is dependent on your location, courier capacity and possible other factors. Once we receive your return, it can take up to 5 business days to be processed by one of our team members. You will be updated via email on the status of your return as it continues to move through the return process.


If you need your exchange expedited for any reason, we recommend returning your original leotard for a refund and purchasing the style/size you need immediately. Be sure to write “expedited exchange” in both the new order and return notes so we can honor our exchange policy.

Alternatively, you are welcome to independently ship your return back to us using a priority or express mail service so it arrives at our warehouse quicker. If you’re requesting an exchange, we will refund you our courtesy shipping fee of $5.95 upon processing. If you choose to do this, we highly encourage you to keep record of your tracking information until you receive confirmation that we’ve received your return at our warehouse in case there are any issues regarding the safe delivery of your package.

You can contact us if you need assistance. We’d be happy to walk you through the process to make sure you receive your new items in time to meet your deadline.

Yes! We'd be happy to help ensure your new items arrive as soon as possible. The fastest way to make an exchange would be to place a new order now and return your original items for a refund. To start an expedited exchange, follow these easy steps:

  1.  Process your return using our return portal and select refund. Be sure to include a note that this is an expedited exchange so our team knows what to do during processing.
  2.  Place an order for your new item per usual on Destira.com. You will be charged for shipping but don’t worry! We’ll refund you for this once we fulfill your new order.
  3.  Make sure to include the same expedited exchange note in the comments section of your cart at checkout so we can make notes in your order to honor the terms of our exchange policy including the transfer of discounts.

We will fulfill your new order at the time of purchase and will refund you in full once your return arrives.

Alternatively, you are welcome to independently ship your return back to us using a priority or express mail service so it arrives at our warehouse quicker and therefore, will be processed sooner. We’re happy to refund you our courtesy shipping fee of $5.95 upon processing. 

If you enjoyed a discount by using a promo code on your original purchase, the discount will not be carried over to an exchange of a different item. Your original purchase will be used as a credit towards the new item requested and you will either be refunded or invoiced for the difference appropriately. 

No. The original purchaser will not be notified of any returns/exchanges. Their information is needed simply to connect the item to the order we have on file. We promise to keep it between us! 

We estimate an allowance of 3-4 business days for refunds to reflect back on your original form of payment. If you don't see the credit appear on your bank statement after 4 business days, we strongly encourage you to contact your bank directly. 

The reason you are seeing a $0 refund is because you are returning an item that has already been exchanged. This exchange lives in a separate order that shows no transactions made. Payment is in your original order; therefore, the system doesn't calculate a credit available to refund in the exchange order.

Please submit your request per usual; our team is equipped to process your refund appropriately. If you believe you’ve been refunded incorrectly, please contact us. We'd be happy resolve the issue!

We appreciate you bringing any and all issues to our attention. Your satisfaction is of the utmost importance to us and we would love the chance to make your gymnast happy with her new Destira gear. 

We kindly ask that you process an exchange as normal so we can document the problem and send you a pre-paid return shipping label. You can learn how to start the process here.


Damaged:  Although we package every order carefully to prevent damage in transit, occasionally an item will arrive damaged. Please select the return type as faulty product when processing your return. We will send you a replacement of the exact same item.

Production error: Sending your order in the quality you expect is just as important to us as it is to you. We do everything possible to ship your item(s) in perfect condition, but there are rare cases where one will slip through. Passing these errors to our production manager is a must so we can hold our team accountable. Please select the return reason as "faulty product" when processing your return. We will send you a replacement of the exact same item. 

Fulfillment error: We carefully pack items to ensure every item in your order is correct, but occasionally we do make mistakes. All errors are elevated to our fulfillment manager's attention as we take every opportunity to learn and improve. We're human though and appreciate your understanding. Please select the return reason as "fulfillment error" and select the correct item for exchange.


If you experienced any of the above issues, we sincerely apologize. We understand the inconvenience this may cause and will work hard to prevent the problem from happening again.

Our new rewards program gives back to our customers for what you’re already doing: shopping, sharing, connecting with our community. When you engage with our community or make a purchase under your account, you'll earn Star Points. You can apply your points to future purchases and redeem perks such as free shipping or coupons. For more information, click here!

Signing up for our rewards program is quick and easy – it only takes 5 minutes of your time and is completely free! All you really need to register is your name and email, but adding additional information such as your birthday and size can help us make your experience the best it can be. You might just receive a special gift on your birthday ;)

You can log in to your account by clicking the “Log in” link in the top right corner of your screen. Enter the email and password that you registered your account under to connect to your profile. The “Log in” link will then change to “Hi, [Your Name]” which you can click on to view your account details. Once logged in, you’ll be able to access your rewards portal and any purchases made while signed in will be automatically stored in your account.  

There are many ways you can earn Star Points. You will be gifted 200 Star Points just for signing up! Then, for every purchase you make, you’ll earn 5 Star Points for each $1 spent.

Here are some other easy ways you can collect points:

  1. Celebrate a birthday = 200 Star Points
  2. Follow us on Instagram = 100 Star Points
  3. Like us on Facebook = 100 Star Points
  4. Share on Facebook = 50 Star Points

Great question! There are two ways to redeem your points:

1. You should receive an email once you have a reward available to redeem. In that email, there will be a link that directs you to Destira.com. If you enter the site through that link, your discount will automatically be applied.

2. If you're signed into your account on Destira.com, the little blue rewards center in the bottom left corner of the screen will provide you a list of your available rewards to redeem. You can select the reward you would like to use and it will provide you with a code. Simply copy and paste the code as you would for any other discount at checkout to redeem it!

After collecting enough Star Points, you can redeem them for special perks such as free shipping or coupons to use on your purchase.

Here are all the ways you can redeem your Star Points:

  1. Free Ground Shipping = 500 Star Points
  2. $5 off coupon = 500 Star Points
  3. $10 off coupon = 1000 Star Points
  4. 5% off coupon = 1500 Star Points
  5. $15 off coupon = 1500 Star Points

If you need to reset your password, please email support@destira.com and we can assist you. 

We’re so glad you asked! You can subscribe to our newsletter by entering your email address at the bottom of the homepage on Destira.com. To sign up for texts, simply text LEOTARDS to 29071. Both actions will gift you with a 15% off welcome discount!

Once directed to the billing information, there will be a box to enter a discount code under the list of items in your cart. You’ll know it’s been successfully applied when your order total updates.

Unfortunately, discount codes do not stack and cannot be applied to mystery or custom made items.


If you’re unable to use your code, here are some of the common reasons your code may not be working:

  1.  The code has expired.
  2.  The code has limited usage and has already been applied the maximum amount of times.
  3.  The item(s) in your cart are excluded from discounts/special promotions such as mystery or custom made items.
  4.  The code is not being entered in the correct box at checkout.
  5.  You have already applied a discount code. Unfortunately, discount codes do not stack.

If none of these reasons apply or you require further assistance, reach out to us. We’d be happy to look into it for you!

All Destira affiliates have a unique link often shared on their website or social media channels. When you make a purchase through this link, your order is automatically credited to their account. We encourage you to reach out to your gym for access to their link so you can show your support! 

Don’t worry, it’s still on its way! Sometimes there is a delay while our system processes your information. If it’s been over 10 minutes, please reach out to us. We can help you verify that your information has gone through and will send you your unique discount code.  

To qualify for free shipping, the subtotal of your order must be over $99 before discounts are applied and shipping costs are added. 

We honor the retroactive application of codes as long as the code has not expired and has not exceeded the number of allowed uses. Special promotions such as holiday and flash sales are excluded from this privilege. 

Yes! We have a few different programs to help stock your pro-shop full of amazing Destira product. You can fill out a contact request form to connect with one of our account managers. They will work with you to decide which program will best meet your needs and help create your account! 

We have a wonderful team who is ready to help you create your perfect custom leotard! To get connected with them, please fill out a contact request form. For those who already have an idea of their design concept, you can also fill out an inquiry order form

We have a dedicated FAQ page for our custom project process that's a great resource for those looking for more detailed information. You can also learn how to sell your leotards through Destira.com here. Our team looks forward to sharing your creativity and can't wait to help you turn your vision into a finished product! 

When you open a digital pro-shop with Destira, you become part of our Destira Affiliate Program. We'll provide you with a unique link and when your athletes make a purchase through it, you'll receive a percentage of the proceeds. Click here for more information or fill out our request form to get started! One of our account managers will reach out once we receive your request. We're eager to meet you and can't wait to partner with you! 

You can sign into your Destira affiliate account here. By signing into your affiliate portal, you’ll have access to every order placed under your link. If you have any questions, contact proshop@destira.com.

Destira is always accepting new applications to be a Destira Star Ambassador! If you love Destira and would like the opportunity to represent our brand, we encourage you to apply. Please fill out our ambassador application. We look forward to getting to know you!

Please be aware that only chosen applicants will be notified and are chosen semi-yearly. 

Our team is small but mighty and many of us wear multiple hats. We’re always working hard to provide you the best experience and want to make ourselves available where possible.

Our business hours are Monday through Friday, 9:30am – 4:30pm PST. You can call us at 1-877-741-1325 or email us at support@destira.com. If you happen to catch us while we’re out of the office, please leave us a message with your name, contact information and a detailed description of how we can help you. We promise to have a member of our support team get back to you within one business day. 

We'd love for you to apply to be one of models for an upcoming shoot! If you thrive in front of the camera, please fill out an application here!

We are located in San Carlos, CA and hold photoshoots locally so you must be located in the Bay Area. All applicants are also required to have a parent or guardians permission.